Master Software Newsletter  
 

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Helping you Master Your Computer November 1, 2007
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In This Issue...
Phish Phry
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Scams and Shams
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Clearing Temp Files
November Specials
 
iPrint.com is offering a free custom Self-Inking Address stamp.  Absolutely Free!  All you pay is postage.  Get one for each family member.  Get one to stamp checks 'For Deposit Only' with your account number.
FREE Address Stamp at iPrint.com!
 
iPrint.com
is offering $15 off orders of $75 or more.  Click below for details:
 
iPrint.com also has 30% off Labels through 11/25.  Click on the link below to take advantage of this special.
 
Save 30% on all Custom Labels for the Holidays
 
iPrint.com also has 50% off Greeting Cards through 11/25.  Click on the link below to take advantage of this special.

50% of Custom Printed Holiday Cards at iPrint.com
 
eBatts.com has a 10% off special.  They have all kinds of batteries.  Laptop, Camera, Cell Phone, Alkaline.  All kinds!  Free Shipping!  Save 10% - Use Coupon Code CJ99 at checkout.
Batteries, Chargers & Adapters
 
Batteries.com is offering their 50-pack of 40 AA and 10 AAA alkaline batteries in a handy organizer tray for $7.50.
Batteries.com for every season and reason
 
Dell Home and Dell Small Business have specials that last from one day to a week or more.  We have created a special page at the Master Software website that we will try to keep updated with the Dell specials.  Remember, you don't have to be a business to buy from Dell Small Business!
 
Also, you need to buy from Dell Small Business if you want Windows XP!
 


 Reminders
 
A couple of reminders from previous articles:
  • We can still build computers and laptops with Windows XP
  • XP will go end of life at the end of the year.
  • Office 2003 is already end of life.  We may still be able to get you copies.
  • Be sure to use adware and spyware protection such as AdAware and Spybot
  • Make sure your computer is set up for Daylight Saving Time changes
  • A 17" standard LCD monitor screen is taller than a 19" widescreen LCD!
  • Make sure all your computers have battery backups to avoid data loss and damage from sudden loss of electricity.
  • Rent a laptop for short term use, instantly.  See ad below.
  • Be sure to have backups of all your valuable data.
  • Fax us your business telephone bill to see if we can save you money.  We usually can!

Click for previous Newsletters

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Links to Useful Stuff
 
Click on these links for some products and services we have found very useful.  No obligation, of course.
 
High Speed Internet is a must.  Available from Comcast and Verizon.
 
 
Don't let your visiting brother-in-law mess up your computer.  Use Promo Code MSMD06 at checkout and save 10%
 
http://www.instantlaptoprental.com
 
Get it at Staples

Fast and FREE delivery on all orders over $50

Back up your important file on the Internet.  2GB for Free!

 

Connect to your home or office PC from anywhere in the world with an Internet connection.  Get $10 off!

GoToMyPC Free Trial + $10 Off

Faxes sent right to your email!  Never miss another fax.  Never have to run back to the office!

CallWave Free Trial - Click Here!

 
Good, inexpensive host for your web page.  Don't have a web domain?  They will get you one free.

Bluehost Web Hosting $6.95

Vista Print offers Free Business Cards, Free Rubber Stamps, Free....check it out!

VistaPrint - Save 30% to 60% Off!

Order prints online and they will be ready for pickup when you get to the store!  RitzPix.

www.ritzpix.com

Send Flowers easily at 1-800-Florals
Order Flowers Online
 
Put your money to work for you at ING Direct
Click here to start saving with ING DIRECT!
Quick Links...
 
 
 
 
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Dear Reader,
AVGLogo 

November!  Already?

 
Yes, time for all of us turkeys to gobble up Thanksgiving dinner.  And then fall asleep.
 
Since Halloween was just over, we still have some of the scary spirits around.  This month we'll touch on some of the scary things left over from before.  These include a game to make you more aware of phishing attempts to steal your identity, and a rundown of some of the scams for you to avoid.
 
We'll finish up with an article on how to clean some of the digital cobwebs from your computer.
 
Don't forget to check out our sponsors and deals way over there in the left hand column, and we always appreciate feedback on our newsletter.
 
Just a reminder, even though Office 2003 is end of life, we still may be able to get some for you, especially the Student/Teacher 3-PC version.  On Windows XP will be going end of life at the end of the year, so get those computer orders in soon.
 
Happy reading!

Phish Phry

fish 
We discussed phishing scams in our July newsletter.  It's a big problem so here we go again, but this time with something different.

 

Phishing is the term used when someone tries to "fish" for information about you over the internet or through email (or even by phone).  They could be trying to obtain your social security number, bank account, password, credit card number, birth date, or other information that they can use to drain your account, charge things to your credit card, or steal your identity.

 

For example, you might get an email that appears to be from your bank asking you to re-enter your username and password because of network problems or so that you won't lose your account.  Or you might get a notice from an online store or service to which your subscribe requesting that you click on a link that takes you to what looks like their website to provide your information.  Such requests can leave you open to identity theft or cost you money.

 

You need to learn how to recognize phishing schemes so that you don't get lured into giving up your personal information.  Phishing schemes rely on social engineering, and are therefore extremely difficult to prevent using technology.  There are services you can pay for that advertise that they will help you get things corrected if your identity is stolen or your card is overdrawn, but the best prevention is learning how not to fall for these schemes in the first place.

 

According to a recent article in Network World, researchers at Carnegie Mellon University in Pittsburgh have developed an online game that can teach you how to avoid the dangers of phishing schemes.  The game, called "Anti-Phishing Phil" features a cartoon fish (Phil).  Researchers at CMU found that people who played the game, which takes about 15 minutes, were much better able to identify potential phishing schemes and protect themselves than those who simply read tutorials or articles about phishing (scoring about 89% after playing the game).

 

"The game focuses on teaching internet users how to tell the URL of a fraudulent site from a legitimate one.  It offers tips such as examining URLs for misspellings of popular sites, dissecting a Web address to understand where it's pointing to, and using Google to validate a URL against search results."

 

A note about the game:  When you start the game, you may get a message that the trial has ended.  This just refers to their collection of data for evaluations (college term papers have deadlines!), so just hit the "Continue" button to get into the game. 

 

I suggest you take a few minutes to play "Anti-Phishing Phil".  I played it and actually learned some things!  (Who says you can't teach an old dog new tricks??)  Click here to start the game.  It's better than having your financial life snapped up by an internet phisherman.  Let us know how you do and if you learned anything.

Scams and Shams
   
 

Here is a collection of four scams and gotchas for your to be aware of.

 
 
 
Scam Email

 

One sure clue of a scam email is to see when it gives you the finger.

 

Let's say you get an email from what looks like Gevalia Coffee with what looks like one of their typical offers for a free coffeemaker if you purchase some coffee.  Let's say you are tempted to click on the button in the email that says "Click Here to Order Now"

 

Before you click, watch the cursor carefully!

 

In a real email, the cursor will still be the same normal arrow until you actually move it over the button, when it will become a pointing finger.  This pointing finger indicates that the area where the cursor is located is a clickable link.

 

In the fake email, the cursor will be the pointing finger over the entire area of the advertisement in the email!  That means that the entire email is a clickable link and is usually an indicator that the email is a link to somewhere you don't want to go:  an adware or spyware site, a phishing site, a porn site, or a site collecting your email address in order to add it to a SPAM list.  In any event, DON'T CLICK ON IT!

 

If you are looking at your email in a web browser, make sure that status bar at the bottom of the screen is activated (View / Status bar).  Hover your cursor over the ad and you will see the web address that you will be taken to if you click the link.  In the case of the fake Gevalia ad I checked while writing this article, the address is ht~p://ab~y~nce.ni~htly~rmo~red.i~fo/~~~~~/?s~e~en@co~cast.n~t, which you can see includes my email address (I "doctored" the web address so it wouldn't get clicked on by mistake).

 

That means that if I clicked anywhere on the ad (not only the "order" button, but anywhere) it would have taken me to that site and obtained my email address, telling them that this is a live email address and encouraging them to send more SPAM.

 

If you are not using a browser for your email, but using an email program like Outlook or Outlook Express, there is no Status bar to look at where a click will take you.  You can right-click on the message and choose View Source, but that may just have a lot of information that confuses you.  The safest thing is to watch the cursor to see when it turns into a pointing finger.  It it gives you the finger at the wrong time, simply delete the message without clicking on it anywhere.

 

PS.  NEVER EVER click the Opt-Out link in any questionable email.  It will just add you name to the list of live email links and you will get more and more SPAM.  Only opt out if you are sure the email is from a known reputable company.

 

==  ==  == 

 

BBB Safe, Don't get Scammed!

 

I got an email from my bank the other day (yes, it was a real email and not a phishing scheme) mentioning that the Better Business Bureau of Maryland maintains a listing of scams so that consumers can be aware of what to beware of.  They will also send out a monthly newsletter about alerts, scams, and other consumer issues.

 

You can sign up now for the FREE email subscription for BBB Consumer Club!  You'll receive timely alerts on the latest consumer scams and fraudulent offers, tips to save you time and money, and expert advice to help you to avoid becoming a victim of identity theft.

 

To enroll for this FREE service, send an email to consumerclub@bbbmd.org with "Sign Up for Consumer Club" in the subject line.  (If you have subscribed but no longer wish to receive these email alerts, put "Remove Me" in the subject line.)

 

An archive of previous issues can be found by clicking here.

 

http://www.greatermd.bbb.org/WWWRoot/SitePage.aspx?site=41&id=1e6fcf89-ccd0-4f9b-8555-ed9ddebaf48f

 

==  ==  == 

 

Guilty or Not?

 

Speaking of scams, I want to remind you of the Jury Duty scam that was identified and reported by the FBI in 2005.  It is still going strong, which means that people still fall for it.  Here is the scoop.

 

The Jury Duty Scam is not new and has been the focus of several FBI warning notices. The scam is a telephone call from a "jury coordinator" and it goes like this:

 

The caller claims to be a jury coordinator. If you protest that you never received a summons for jury duty, the scammer asks you for your Social Security number and date of birth so he or she can verify the information and cancel the arrest warrant.

 

This scam is particularly insidious because they use intimidation over the phone to try to bully people into giving information by pretending they're with the court system. If you give out any of this information, your identity will be stolen.

 

Jury Duty coordination, in general, is received in the form of a "hard copy," delivered by the post office with instructions for an automated call-in system using non-attributable information to determine your required schedule.

 

The FBI and the federal court system have issued nationwide alerts on their web site

http://www.fbi.gov/pressrel/pressrel05/092805.htm

 

So, don't feel guilty and divulge your personal information.

 

== == ==

 

Stuck in the Amazon jungle?

 

After all the talk about scams, you wouldn't expect a reputable company like Amazon to be mentioned here.  Well, it is mentioned.

 

Amazon is not a scammer, but like a lot of online companies, they want to make it extremely easy for you to spend your money there.  They figure if you select an item and have to log into their website, it just might make you think before you click and not make the purchase.  So, they make it extremely difficult for you to log out.

 

There is no Log Out or Log Off link or button on their site.  Once logged in on a computer, you remain logged in until someone else logs in.  That is especially troubling if you share a computer or are checking on your order on a public computer.

 

A recent article in Ed Foster's Gripe Line discussed this problem and confirmed with Amazon that there is no way to simply log off.  However, there is a work around, and as the title of Ed's article suggests, you have to lie (albeit to an inanimate website) to make it happen.

 

So, here's how to log out of Amazon.com. 

 

1.  Click on your name before the question mark in the parentheses on the link at the top of the home page that says "Hello _______.  We have recommendations for you.  (Not _____?).

 

2.  On the next screen, leave the e-mail and password spaces blank and click the Your Amazon.com link near the top of the page.

 

This will successfully log you out of Amazon.com.  Next time you shop, you will have to log in again, but that shouldn't keep you from buying something you really want.

Clearing Temp Files
 
 

AVGLogoWhether you like it or not, your computer gets filled up periodically with temporary files.  Windows creates temporary files while it is running.  Most programs create temporary files when they run.  Both Windows and the other programs are supposed to delete their temporary files when they close, but that doesn't always happen properly.

 

When you install programs or download some files, they also create files in the temp directories which don't always get deleted.  And your web browser (Internet Explorer, for example) always creates temporary internet files to save it the trouble of downloading web pages from the internet when they haven't changed.

 

So what harm do these temporary files do?  Not much, unless your hard drive is almost full.  In that case, the space they take up may be causing your computer to slow down or hang up.

 

But for most of us, these files just accumulate in the temp folders that were made to hold them.  However, they can be deleted if you wish, and it's not too hard to do.

 

Temp Folders.  To clear all temp folders, do this:

·        Right-click My Computer and select Explore.

·        These next four steps only need to be done once, not every time you want to clear temporary files:

o       Go to Tools / Folder Options and click on the View Tab

o       Make sure there is a dot at Show hidden files and folders

o       Make sure that Hide extensions for known file types is not checked

o       Click OK.

·        On the left side of the screen, navigate to C:\Documents and Settings and click the plus sign next to Documents and Settings

·        One at a time, for each user listed under Documents and Settings, do the following:

o       Click the plus signs to navigate to Local Settings / Temp.  Click once on Temp

o       Go to Edit / Select All and all the files and folders will be highlighted.

o       Go to Edit / Delete and the files will be deleted.  (Note that Windows may find files it can't delete because they are being used.  In this case, unselect the offending files by holding down the CTRL key while clicking the filename and repeat this step.)

 

Also look to see if there is a Temp folder under the C drive and if there is one under C:\Windows.  Clear them the same way.

 

Temporary Internet Files.  Log in for each user of the computer to do this.

  • Open Internet Explorer
  • Go to Tools / Internet Options
  • Under Temporary Internet Files, click on Delete Files
  • Check Delete all offline content
  • Click OK.

 

Be patient.  It may take some time.  I do not recommend deleting cookies.  Malicious cookies are removed by your adware and spyware removers like AdAware and Spybot, and non-malicious ones are, well, non-malicious.

 

Recycle bin.  Empty the recycle bin when you have finished these deletions.

 

Following the above steps periodically will help keep your computer free of temporary files and running a bit smoother.

 
Well that's it for this month.  I hope the information we provided is interesting and helpful.  Let us know what you think.
 

Don't forget to forward this newsletter to a friend who might be interested.  A convenient link is located at the bottom of the page.  And if you're not a subscriber (yet), just click the "Join Our Mailing List" button on the left near the top or bottom of the page and enter your email address for your free subscription.

 

Now I have to go and clean up rotting pumpkin off the porch.

Steve Leven
Master Software
 
 
Master Software | 410-922-2962 | Randallstown | MD | 21133